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Abandoned pail on beach with Flight Cancelled overlaid on top

Be Careful What You Wish For

Good thing the setting was so perfect.

As tablecloths fluttered in the warm Panama breeze, some of the 220 guests mingled while others were fitted with Maui Jim sunglasses, a special giveaway for the welcome dinner. The four-piece band wrapped up their last set, and the National Sales and Marketing Manager took the stage.
“Welcome to paradise!” he said to the cheering crowd gathered at the InterContinental Playa Bonita Resort & Spa. “Wouldn’t it be great to stay here forever?”

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The ICING on the Cake

What does it take to ice the competition for a prestigious incentive travel industry award coveted by many, won by only a select few?

Perhaps some things you’d expect, and others you wouldn’t… not in your wildest dreams quite likely (keep reading, we’ll get to it).

All things being equal, a winning incentive travel program will include these expected and essential components:

  • A sought-after, incentive-worthy destination like Barcelona, Spain. Check.
  • A luxe hotel, like the five-star Hotel Arts Barcelona on the shores of the Mediterranean Sea. Certainly.
  • Mouth-watering Catalonian cuisine prepared by celebrity chef Sergi Arola. But of course.
  • Entertainment by Diego Cortes, considered one of the world’s best guitarists. You bet.
  • A dimly lit gala dinner that suddenly explodes in light and sound as the National Flamenco dancers take the stage. Absolutely.

spanish-concert

But what happens when outside factors threaten to derail the whole thing?

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Air Apparent

What happens when you’re all set to fly but Mother Nature has other (malevolent) plans?

If your event planner has outsourced your air travel–as many do in this era of no commission and reduced air service fees–you may be stuck dialing a nameless, faceless call centre.

If, however, you’ve booked the flight with the same company that plans your conference, event, meeting or incentive trip, you’re golden. You are being monitored by a team of accountable people; people you actually know.  Here at Meridican, for instance, you get a single, 24/7 point of contact when the going gets rough.

Despite these benefits, many of our competitors have outsourced corporate travel because, quite frankly, it’s a lot of work for a low return. This arms-length approach, however, can put a client’s plans, if not at risk, definitely at a disadvantage.

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