This privacy policy describes how Meridican Travel Inc. (Data Controller/Meridican/We) uses and protects any information received by our clients (Data Subject/Client/Participant), our employees and the general public.

Our Pledge:

  1. We will be transparent about the different types of information we collect and how we use them.
  2. We will ask your permission before sharing your personal information with third parties for the expressed purpose to provide you with your requested services.
  3. We will keep your data safe and protect it from unauthorized access.

Meridican is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

When you have been invited to participate in a travel program or event that is operated by our organization, whether by telephone, Internet or mail, all information you provide will be kept confidential, and your personal identifying information will never be sold to anyone or distributed to any party outside of the scope of your requested services.

Meridican may update this policy from time to time by updating this page to ensure it remains current with regulations and industry standards. We encourage you to refer to this Privacy Policy periodically to stay informed of the changed. This policy is effective from May 25, 2018.

Collection of Personal Data

Personal Data is the data that identifies you as an individual or relates to an identifiable individual.

Meridican collects personal information from the customer only for the purposes of executing the program as requested by the customer. We will identify the purposes for which personal information is collected at or before the time the information is collected.

We may need to collect a wide range of information in order to fulfill your requested services, but usually expect to collect some or all of the following Personal Data as would be required to fulfill your requested services:

  • Name
  • Gender
  • Postal address
  • Telephone number
  • Email address
  • Credit and debit card number or other payment data
  • Membership or loyalty program numbers
  • Employer details
  • Travel itinerary, tour group or activity data
  • Social media account ID, profile photo and other data publicly available, or data made available by providing your social media accounts
  • Language preference
  • Date and place of birth
  • Nationality, passport, visa or other government-issued identification data
  • Important dates, such as birthdays, anniversaries and special occasions
  • Biometric data, such as digital images
  • Guest preferences and personalized data (“Personal Preferences”), such as your interests, activities, hobbies, food and beverage choices, dietary and/or medical restrictions, services and amenities that you may request
  • Other information relevant to your travel, accommodation or other travel or event services

When a client voluntarily agrees to participate in a program, he/she gives consent by participating in the registration of aforementioned program.

If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

What we do with the information we gather

We require this information only for the purposes of executing the program and services as requested by you. The knowledge and consent of an individual is required for the collection, use, or disclosure of personal information. Meridican will only collect the information required for the purposes identified to the individual.

To fulfill the travel arrangements for an individual, it is often required to process personal information through a third party. These third parties may include; airlines, hotels, registration web sites, transportation companies, special event venues, etc. We only provide the data required for such arrangements and never share your contact information. You will only be contacted by Meridican when it is required to finalize your program arrangements.

Security

We are committed to ensuring that your information is secure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure, however we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access or disclosure.

We will protect personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction, through appropriate security measures, regardless of the format in which it is held.

All Meridican employees with access to personal information shall be required to respect the confidentiality of that information. Meridican shall endeavor to protect personal information disclosed to third parties by contractual agreement detailing the confidentiality and the purpose for which it is to be used.

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Retention

 We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services)
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)

We will not retain your information for longer than one year after completion of your requested services, however, please  be advised that we may retain some information  after  you  have  closed  your Account with us, for instance, if this is necessary to meet our legal obligations, including retaining the information for tax and accounting purposes.

Cross Border Transfer

We organize programs and events globally. Sharing data cross-border is essential in order to make your necessary travel arrangements. As a result, we will, subject to law, transfer Personal Data collected in connection with the services, to entities in countries where data protection standards may differ from those in the country where you reside. By registering for the program, you understand that we may transfer your personal data globally where required.

Controlling your personal information 

You may choose to restrict the collection or use of your personal information at any time.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or we are required by law to do so. You may request details of personal information which we hold about you at any time. If you would like a copy of your personal information that we hold, please contact our privacy officer by e-mail at privacyofficer@meridican.com or by phone at 905-477-7700 ext. 337.

If you wish to find out more about the federal privacy laws visit their web site at www.privcom.gc.ca or call 1-800-282-1376.

If you believe that any of your information that we are holding is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly make any necessary corrections to the information you provided.